Shipping policy
Shipping Policy
Effective Date: 01/03/2025
At Ferrus Golf, we are committed to delivering your premium golf apparel quickly and securely. This Shipping & Delivery Policy outlines our shipping methods, delivery timelines, charges, and related information. Please review this policy carefully before placing your order.
1. Shipping Coverage
We currently ship to the following locations:
- All major cities and towns across India
- Remote and rural areas (subject to courier serviceability)
- Pin codes serviced by our logistics partners
Note: International shipping is currently not available. We are working to expand our shipping coverage globally in the near future.
2. Shipping Methods & Partners
We partner with reliable and trusted courier services to ensure safe and timely delivery:
- Standard Shipping: Delivery via trusted courier partners (Delhivery, Blue Dart, DTDC, etc.)
- Express Shipping: Expedited delivery for urgent orders (where available)
The choice of courier partner depends on your location and product availability.
3. Processing Time
Order processing times vary based on product availability and customization:
Standard Products
- Orders are processed within 1-2 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
Pre-Order Items
- Pre-order items may take 7-14 business days for processing
- Expected dispatch date will be mentioned on the product page
Business Days: Monday to Saturday (excluding public holidays and Sundays)
4. Delivery Time
Estimated delivery times from the date of dispatch:
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities (Bangalore, Mumbai, Delhi, Chennai, Kolkata, Hyderabad) | 2-4 business days |
| Major Cities & Towns | 3-5 business days |
| Remote Areas | 5-7 business days |
| Express Delivery (Metro cities only) | 1-2 business days |
Important: Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, natural disasters, political unrest, courier delays, or high-volume periods (festivals, sale seasons).
5. Shipping Charges
Shipping charges are calculated based on order value and delivery location:
| Order Value | Shipping Charges |
|---|---|
| Orders above ₹2,999 | FREE Shipping |
| Orders below ₹2,999 | ₹99 – ₹149 (depending on location) |
| Express Delivery (if available) | ₹199 – ₹299 (additional charges apply) |
Exact shipping charges will be displayed at checkout before you complete your purchase.
6. Order Tracking
Once your order is shipped, you will receive:
- Order Confirmation Email: Sent immediately after successful order placement
- Shipping Confirmation Email: Includes tracking ID and courier partner details
- Real-time Tracking: Track your order status using the tracking link provided
You can also track your order by visiting the “My Orders” section on our website or by contacting our customer support team.
7. Failed Delivery Attempts
If delivery fails due to the following reasons, the courier will make up to 3 delivery attempts:
- Recipient not available at the delivery address
- Incorrect or incomplete address provided
- Recipient refused to accept the delivery
After 3 failed attempts, the order will be returned to our warehouse, and you may be required to place a new order. Return shipping charges may apply in such cases.
To avoid failed deliveries: Please ensure that you provide the correct and complete shipping address, including landmarks and a working phone number.
8. Address Changes
If you need to change your shipping address:
- Before Dispatch: Contact us immediately at help@ferrusgolf.com or +91 8880634721
- After Dispatch: Address changes cannot be made once the order is shipped. Please contact the courier partner directly using your tracking ID
9. Damaged or Lost Packages
Damaged Products
If your package arrives damaged:
- Do not accept the delivery if the packaging is visibly damaged
- If you have already accepted the delivery, contact us within 48 hours with photos of the damaged product and packaging
- We will arrange a replacement or refund as per our Return & Refund Policy
Lost Packages
If your order shows “delivered” but you haven’t received it:
- Check with neighbors, building security, or family members
- Contact the courier partner using the tracking ID
- If unresolved, contact us within 7 days at help@ferrusgolf.com
We will investigate with our courier partner and provide a resolution within 7-10 business days.
10. Customs and Duties
Since we currently ship only within India, customers are not required to pay any customs or import duties. All applicable taxes (GST) are included in the product price at checkout.
11. Multiple Items in One Order
If your order contains multiple items:
- Items may be shipped separately depending on warehouse availability
- You will receive separate tracking IDs for each shipment
- No additional shipping charges will be applied for split shipments
12. Undeliverable Addresses
If an address is deemed undeliverable by our courier partner (due to remote location, security restrictions, or other reasons):
- We will contact you to arrange an alternate delivery address or pickup location
- If no resolution is possible, the order will be cancelled and a full refund will be processed
13. Force Majeure
Ferrus Golf is not liable for delays or non-delivery caused by circumstances beyond our control, including but not limited to:
- Natural disasters (floods, earthquakes, etc.)
- Political unrest, strikes, or lockdowns
- Technical failures or courier service disruptions
- Pandemics or government-imposed restrictions
In such cases, we will make every effort to communicate updates and resolve issues promptly.
14. Contact Information for Shipping Queries
If you have any questions or concerns regarding your shipment, please contact us:
Customer Support Email: help@ferrusgolf.com
Customer Support Phone: +91 8880634721
Office Address: No – 102/3, 1st Floor, Micheal Palya, 80ft Road, Indiranagar, Bangalore-560038
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
15. Policy Updates
We reserve the right to update or modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Last Updated: 01/03/2025