Return Policy

At Ferrus, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Return Policy outlines the terms and conditions for returning products purchased from our website (www.ferrusgolf.com).

1. Eligibility for Returns

• The product must be unused, unworn, and in its original condition.
• The product must be returned with all original tags, labels, and packaging intact.
• The return request must be raised within 7 days of receiving the product.
• Products marked as "Final Sale" or "Non-Returnable" are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

• Products that have been used, damaged, or washed.
• Products without original packaging or tags.
• Customized or personalized items.
• Gift cards and vouchers.
• Products purchased on final clearance sale.

3. Return Process

To initiate a return, follow these steps:

1. Contact our customer support at return@ferrusgolf.com within 7 days of delivery.
2. Provide your order number, product details, and reason for return.
3. Our team will review your request and, if eligible, provide instructions on how to return the product.

4. Shipping and Handling for Returns

• The customer is responsible for the cost of returning the product unless the return is due to a manufacturing defect or incorrect item delivered.
• We recommend using a trackable shipping service to avoid any loss during transit.
• We are not responsible for products lost or damaged during return shipping.

5. Refund Policy

• Refunds will be processed within 7-10 business days after the returned product is approved.
• Refunds will be credited to the original payment method used at the time of purchase.
• Shipping fees and handling charges are non-refundable unless the return is due to a defect or wrong product delivered.

6. Exchange Policy

• Exchanges are subject to stock availability.
• Exchange requests must be raised within 7 days of delivery.
• If the exchange product is of higher value, the customer will need to pay the price difference.
• If the exchange product is of lower value, the difference will be refunded as store credit.

7. Damaged or Defective Products

• Contact our customer support at return@ferrusgolf.com within 48 hours of delivery.
• Provide clear photos of the product and packaging.
• Upon verification, we will offer a replacement or full refund at no extra cost.

8. Cancellations

• Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped.
• Once an order is shipped, it cannot be cancelled. However, you may request a return after receiving the product.

9. Grievance Redressal

In accordance with Indian consumer protection laws, you may reach out to our Grievance Officer for any issues related to returns or refunds:

10. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on our website, and your continued use of our services will constitute acceptance of the revised terms.