Effective Date: 01/03/2025
At Ferrus Golf, we are committed to delivering your premium golf apparel quickly and securely. This Shipping & Delivery Policy outlines our shipping methods, delivery timelines, charges, and related information. Please review this policy carefully before placing your order.
We currently ship to the following locations:
Note: International shipping is currently not available. We are working to expand our shipping coverage globally in the near future.
We partner with reliable and trusted courier services to ensure safe and timely delivery:
The choice of courier partner depends on your location and product availability.
Order processing times vary based on product availability and customization:
Business Days: Monday to Saturday (excluding public holidays and Sundays)
Estimated delivery times from the date of dispatch:
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities (Bangalore, Mumbai, Delhi, Chennai, Kolkata, Hyderabad) | 2-4 business days |
| Major Cities & Towns | 3-5 business days |
| Remote Areas | 5-7 business days |
| Express Delivery (Metro cities only) | 1-2 business days |
Important: Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, natural disasters, political unrest, courier delays, or high-volume periods (festivals, sale seasons).
Shipping charges are calculated based on order value and delivery location:
| Order Value | Shipping Charges |
|---|---|
| Orders above ₹2,999 | FREE Shipping |
| Orders below ₹2,999 | ₹99 - ₹149 (depending on location) |
| Express Delivery (if available) | ₹199 - ₹299 (additional charges apply) |
Exact shipping charges will be displayed at checkout before you complete your purchase.
Once your order is shipped, you will receive:
You can also track your order by visiting the "My Orders" section on our website or by contacting our customer support team.
If delivery fails due to the following reasons, the courier will make up to 3 delivery attempts:
After 3 failed attempts, the order will be returned to our warehouse, and you may be required to place a new order. Return shipping charges may apply in such cases.
To avoid failed deliveries: Please ensure that you provide the correct and complete shipping address, including landmarks and a working phone number.
If you need to change your shipping address:
If your package arrives damaged:
If your order shows "delivered" but you haven't received it:
We will investigate with our courier partner and provide a resolution within 7-10 business days.
Since we currently ship only within India, customers are not required to pay any customs or import duties. All applicable taxes (GST) are included in the product price at checkout.
If your order contains multiple items:
If an address is deemed undeliverable by our courier partner (due to remote location, security restrictions, or other reasons):
Ferrus Golf is not liable for delays or non-delivery caused by circumstances beyond our control, including but not limited to:
In such cases, we will make every effort to communicate updates and resolve issues promptly.
If you have any questions or concerns regarding your shipment, please contact us:
Customer Support Email: help@ferrusgolf.com
Customer Support Phone: +91 8880634721
Office Address: No - 102/3, 1st Floor, Micheal Palya, 80ft Road, Indiranagar, Bangalore-560038
Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM (IST)
We reserve the right to update or modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Last Updated: 01/03/2025
